- 01
Deliverability first
Week 1
SPF, DKIM, and DMARC get verified and fixed, sending domains and reputation get checked, and inbox placement gets tested across major providers. Nothing else starts until mail arrives.
You leave with: Verified authentication records and a placement test you can re-run.
- 02
List and segment audit
Week 2
Engagement cohorts, suppression rules, and list hygiene get reviewed. Emailing people who stopped opening two years ago is what damages the reputation you just fixed.
You leave with: A cleaned list, suppression rules, and defined segments.
- 03
Flow build
Weeks 3 to 5
Welcome, cart and browse abandonment, post-purchase, and win-back flows get built with real segmentation and tested across major email clients, including the ones that still don’t support modern CSS.
You leave with: Live flows, each with its own tracked revenue attribution.
- 04
Measure what pays
Week 6 onward
Reporting centres on revenue per recipient and per flow. Open rate is noted and largely ignored, because Apple Mail Privacy made it close to meaningless.
You leave with: A readout you can tie to actual revenue, per flow.